Privacy Policy

1. Introduction

New Vine Consulting LLC ("we," "us," or "our") operates the website located at www.newvineconsulting.com (the "Site"). We are committed to protecting your personal information and being transparent about what we collect and how we use it.

By using our Site or submitting information through our contact or quote forms, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

We collect information you voluntarily provide when you fill out a contact or quote request form on our Site. This may include:

• Your full name
• Phone number
• Email address
• Property address or location
• Description of your project or service needed
• How you heard about us

We do not collect payment information, Social Security numbers, or any other sensitive personal data through this Site.

We may also automatically collect certain technical information when you visit the Site, including your IP address, browser type, device type, pages visited, and referring URL. This information is collected through Cloudflare's infrastructure and is used for security and performance purposes.

3. How We Use Your Information

We use the information you provide solely to operate our business and serve you better, including to:

• Respond to your quote requests and inquiries
• Prepare and deliver project estimates
• Schedule site visits or follow-up calls
• Communicate with you about our services
• Improve the content and functionality of our website

We do not use your information for automated decision-making or profiling, and we do not send unsolicited marketing emails.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Email delivery: We use Postmark (a service of Wildbit, LLC) to transmit form submissions to our inbox. Postmark processes your information only to deliver the email on our behalf and is bound by appropriate data protection obligations.
• Legal compliance: We may disclose information if required to do so by law, court order, or governmental authority.
• Business protection: We may disclose information to protect the rights, property, or safety of New Vine Consulting LLC, our customers, or the public.

5. Cookies and Tracking Technologies

Our Site does not use advertising cookies or third-party tracking pixels. Cloudflare, our hosting and security provider, may set essential cookies for security, load balancing, and bot detection purposes. These cookies do not identify you personally and cannot be used to track you across other websites.

We do not use Google Analytics, Facebook Pixel, or similar behavioral tracking tools on this Site.

6. Data Security

We take reasonable technical and organizational measures to protect the information you submit. Our Site is served over HTTPS, and form submissions are transmitted securely via Postmark's encrypted API.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have concerns about sharing sensitive information online, please contact us by phone.

7. Data Retention

We retain contact and quote form submissions in our email inbox for as long as reasonably necessary to fulfill the purpose for which they were collected — generally for the duration of any active business relationship with you, plus a reasonable period thereafter for recordkeeping. You may request deletion of your information at any time by contacting us (see Section 10).

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently received information from a child under 13, please contact us immediately and we will delete it promptly.

9. Third-Party Links

Our Site may contain links to third-party websites (such as our social media profiles). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any future communications from us

To exercise any of these rights, please contact us using the information in Section 11. We will respond to all reasonable requests within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: